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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to select the delivery and payment method and fill in your coupon code. If you don't have any coupon code, click "Proceed to Checkout"
  5. Next, you'll need to fill in your personal info and delivery detail. 
  6. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  7. Click "Place Order" to complete the order.



Q. What are the payment methods available?
Senoritas.my offers various kind of Payment Methods as shown below :

FPX

*Note: Your purchased products will not be delivered until we have received your payment details.


Q. How to change my account personal information and shipping address?

Log-in your account → Click on "" → Edit your account information and shipping address 



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Your Password?” and fill your email that used to register the account in the box.
  2. Click "Send Me Reset Password Instructions!".
  3. You will receive an email with instructions on how to reset your password in a few minutes.


Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status. Orders that are in shipping or shipped will not be cancel.

If you wish to cancel your order :
Please send an email to our customers service: Senoritaspm@gmail.com with subject title “Request to cancel online order” in order to inform us about your cancellation.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).


Q. How long does the delivery usually takes?

Delivery will be available from Monday to Friday during office hours,excluding Public Holidays.

3 - 7 working days for orders within Peninsular Malaysia

5 - 14 working days for orders within East Malaysia